Client Feedback

  • Clement and Hilda Gooi, family relocating from overseas: “We had not visited Perth before buying the property and we were very nervous to commit such a huge financial commitment. But we did beat the odds and against the norm of buying a house without having physically inspected the property and studying the suburb personally, due to logistic constraint while working overseas. All of this would not have been possible without Zana’s professional help and service. Zana was able to take away all my anxiety and walk with me through the entire process smoothly.”
  • Tommy Lee and Sharon Tann, Perth first time buyers: “We had wanted to purchase a house before moving to Perth. Having little understanding of Perth residential market, we thought it might be risky to make the purchase ourselves from real estate websites. We were glad we engaged the help of Zana, who provided invaluable advice and guided us through the house buying process. Zana is reliable and extremely passionate on her role as a buyer’s agent.”
  • Simon and Catherine, relocating to Perth from overseas: “I engaged Zana to assist with purchasing a family home prior to relocating from Singapore to Perth. Zana’s knowledge of the Perth market, her ability to keep us on brief, and her flexibility in working with us remotely was invaluable. We are very happy with our purchase and would highly recommend Zana’s services to anyone looking to purchase in Perth.”
  • James Cameron, Perth first home buyer: “My wife and I can’t recommend buyers agent Zana highly enough. Despite living in the area where we were keen to buy a property it became obvious very early on that we didn’t have sufficient time to do ourselves any justice. The decision regarding who to appoint was an easy one to make as from the outset she was prompt and courteous and straight to the point – a quality to be cherished in real estate. Once Zana was on the job for us we really were finally able to breathe easy, and in approximately five weeks she found us the perfect property and helped see our offer through to acceptance within two days. Zana unquestionably saved us money during the negotiation process and we came in well under budget.”
  • Gemma and Daniel Gooding, Perth property investors: “My husband and I would thoroughly recommend Zana as a buyers agent. Being first time property buyers/investors and living 3 hours from Perth Zana’s knowledge of the property market; the detail and evaluations of potential properties she provided; her expertise in negotiating with selling agents and her assistance and professionalism up through the whole process including settlement was extremely worthwhile and valued highly by us.”
  • Lena, Perth property investor: ”We are living in Perth and had been looking around for 2 years for an investment property without any success. We were firstly time poor and secondly, unsure of the quality of the suburbs due to the diversity of the Perth market. We have driven around to suburbs recommended by friends and colleagues, and property magazines / forums, but amazingly cannot find something to suit. As the investment outlay is significant, we also did not want to make an expensive mistake.“
  • Young Phil Lee and Mihui Back, Perth first time buyers: “If someone is looking for a good property in Perth, ask for Zana’s help. Zana is not just only a property agent, she is a really good advisor and professional person. She saved our time and money as well. We would never think to buy such a good property without her. I would just like to say she gave us a new good life.”
  • David Holywell, property investor: “Having owned houses at various times in Perth over the past three decades living here I was quite familiar with the market and the way things are done in Western Australia. Buying property is difficult enough on your own in Western Australia so having a buyer’s agent work with you puts things in your favour quite significantly, and the cost is small in comparison to what you save getting a better price, and Zana helped me get a much better price.”
  • Putu Suabawa, Perth first home buyer: “As I work overseas, I decided to appoint a Perth buyer agent to help me and my wife searching and negotiating the house that we want. We feel lucky to have Zana van de Graaf as our agent not only because she helped us a lot during the process but she also found a property that was not listed in the market and it turned out to be a good buy for us. I can say that she saved us from making emotional decision which could be costly for us. Through her wealth of experience, Zana helps Perth buyers making the right decision.”
  • Leo Boog & Shenny Ruan, overseas buyers: “My wife and I were based in Shanghai at the time we started to think about buying a home back in Perth, Australia to move into when we return. We found Zana through recommendations on a local website. From the very first email she sent, we knew Zana was a very knowledgeable professional buyers agent, focused on meeting our needs. She over-communicated on every detail, making sure that all discussions …”
  • Eve Broenland, Perth first home buyer: “Having Zana acting as our buyers agent and assisting us finding us a suitable home in Perth has been the best decision ever! She helped us during the entire process and we’re sure we’ve now got the best house in the best location for the best price. What can be an emotional and stressful decision time, Zana is the neutral objective party to keep you grounded. She’s absolutely worth the investment!”
  • Anna and Robbert Wolters, relocating to Perth from overseas: “After being overseas for 10 years, and having no experience in the Perth property market, we contacted Zana van de Graaf, Perth buyers agent, to help us purchase a house that ticked all the right boxes. From the moment we got in touch with her, Zana proved to be very reliable, thorough and on the ball. She helped us understand the process of buying property in Perth and provided the information necessary for us to make a fair offer on the home in our area of interest. Zana stood her ground during the negotiations with the aggresive seller’s agent and kept us in the loop at all times…”
  • Kevin Bartholomew, Perth property buyer: “I was keen to buy property in Perth, but residing in Melbourne and working in North West Australia made this a difficult task. I emailed and called several Perth-based Buyer’s Advocates. Of all the Advocates contacted, Zana was the standout from the beginning. Zana van de Graaf, my Perth buyers agent, stuck to the parameters I gave her and kept me well informed; she is a good communicator. Zana has excellent insight into the Perth property market and …”
  • Kazi Shahid and Zarin Zahid, first time home buyers in Perth: “As a newly arrived migrant and a first time home buyer, we were at a loss as how to proceed avoiding the costly and irreversible mistakes, not to mention dealing with the Perth seller’s agent with vast experience to handle seller’s side only. Having Zana on our side as our Perth buyer agent was a relief. Thanks to her professionalism, ethical and honest approach we were able to secure a lovely property matching …”
  • Sally and Adam, Perth property buyers: “We contacted Zana van de Graaf, Perth buyers advocate, in August 2010 to ask her about helping finding us a new home. We were quite happy in our rental place and wanted to take some time to find the right home and ensure that we paid the right price. We both felt very comfortable with Zana and felt she answered our questions and responded to our concerns honestly and objectively. Zana provided us with excellent information on our process, and intervened in discussions with the agent so that all subsequent communication went through her. The selling agent had tried to put us under pressure to act quickly…”
  • Brian Fielding, Perth first home buyer: “In September 2010, I decided to buy my first home in Perth. After living in Western Australia for two years, I have arranged my finance and started house hunting. Thanks to Zana van de Graaf, my buyers agent, I have purchased a better house in a nicer neighborhood at a much lower price than I could possibly have accomplished by myself. Zana saved me the stress of trying to negotiate with the Perth real estate agents the best deal possible…”
  • Priscilla Campbell-Wilson, an East Coast investor into Perth property market: “Using Zana’s Perth buyer’s agent services was a five star experience. Living in Sydney, I needed someone on the ground in Perth who was trustworthy and practical and I found Zana to be both these things and more. Zana is highly ethical, professional, organised and astute and has an excellent knowledge of Perth’s property market and values. She also understands the other side of the coin – the sellers and seller’s agents which is invaluable in negotiations. The non-tangible savings I experienced such as in stress, leg work and …”
  • Carolus and Satina Arjoko, Perth first home buyers: “We bought our first home after we were in Perth for around 2.5 years. We were lucky to have Zana van de Graaf, our buyer’s agent which made buying property not so difficult. Buying property in Perth is not so simple either. We were both working when we were doing the house hunting, and it became worse as I have to fly in fly out to my work place which brought much limited time for us to attend the house viewing. Zana introduced herself as property buyer’s agent and honestly this was not familiar for us as this is …”
  • Craig and Astrid Cooper, Perth property investors: “When my wife and I started looking for our first investment property in Perth we realised that we would be facing Perth buyers and agents who simply knew much more than we did. We didn’t want to be at a disadvantage so decided that we needed someone “in our corner”. As professionals with two young children we also simply didn’t have time to research the market, attend home opens and conduct negotiations. We were very lucky to chance upon Zana, Perth buyers agent, who took the time to get to know us and what we were after, scoured the Perth property market on our behalf, presented us with opportunities, …”
  • Lori Lach, Perth first-time buyer: “We recently bought our first home. Although we were already in Perth, we opted to hire a buyer’s agent because otherwise you really need to know what you are doing or be willing to believe everything the seller’s agent tells you. With Zana’s market research we steered clear of three houses that had poor sales histories—we would’ve never known otherwise. When we did find the house we wanted, she gave us peace of mind that it was good value for our money. We were only too happy to have Zana van de Graaf as our Perth buyers agent negotiate on our behalf with the very aggressive seller’s agent. Zana was always available to answer our questions throughout the entire process.”
  • Andy and Mayumi Park, relocating to Perth from overseas: “Buying a house is stressful enough, but when you have to go through the whole process from a different continent, you need somebody on the ground to rely on. Zana van de Graaf, our Perth buyers agent, was on the ball from day one and we always felt she was looking out for us and our interests, even after the Perth house purchase was settled. More than anything, she kept us constantly informed about what was going on, even to the extent that we received an email update on Christmas Day…”
  • Dylan & Driana Rayner, relocating from Europe to Perth: “My wife and I are living in the UK and are moving back to Perth at the end of 2009. We wanted to purchase a property in Perth before we moved back and the prospect was daunting. Should we fly back and spend a hectic two weeks running between estate agents with no guarantee we would find a property. So now three months down the line we are about to settle on a lovely property that ticked all the right boxes. This was only made possible by the services of Zana van de Graaf, Perth buyers agent from Property Buyers Services. She has provided an excellent service from start to finish, she is super quick at replying to queries and provides an invaluable insight to the local market. We trawled though hundreds of properties on the Internet and…”
  • Amit Patel, Perth first time buyer: “I was a first home buyer in Perth and due to the current economic uncertainty I decided to hire Zana van de Graaf of Perth Property Buyers Services as my buyers agent in March 2009. Zana provided information on the current market trends which helped me decide if the property I was purchasing was fairly priced. Zana provided excellent professional advice on the process of purchasing a property in Perth. In addition she negotiated hard on my behalf and obtained a fair price, well below the asking price of the property. Zana also drafted responses on my behalf and checked that I was happy with all the correspondence. She was very efficient in her communication to me and the selling agent…”
  • Jean and Robert Prije, overseas investors: “As overseas investors into the Perth property market, we needed the insight and experience of someone who was knowledgeable on the current market and who could also do the viewings and negotiations on our behalf. We appointed Zana van de Graaf as our Perth buyers agent in January 2009, and we liked the fact that her fees are paid only on settlement. Zana was very professional and very good in maintaining communication with us during all the stages, from the property search right up until settlement date…”
  • Rod Mathers and family: “We appointed Zana van de Graaf from Perth Property Buyers Services as our buyers agent in Perth, Western Australia, while our family was still in Scotland. Zana supplied us with all the relevant information on all the market listings of the Northern Suburbs of Perth that we were interested in buying into. We were also informed in detail on the market trends and recent sales in our selected areas, which we wouldn’t have been able to access, especially while we were overseas. We did the first viewings during our initial visit to Perth. Zana was always one phone call away…”
  • Mary Wennagel, investor: “I would like to say how pleased I am with all the hard work and stress that Zana van de Graaf has saved me by using her Property Buyers Services. Living so far from Perth was going to be a big obstacle in finding a property in Perth. I have saved the big expense of time and travel, and the headaches of searching and inspecting unsuitable properties. I have been through it all before so I can say from experience. It was great that after we saw a few properties on my shortlist; Zana understood exactly what I was looking for. She then…”